• Kathryn Guthrie, Director

NZ Post downgrading its service, what is the best way to get your documents to us?


In August 2017 NZ Post announced the latest move in reducing its services, the removal of Fast Post. According to NZ Post the number of letters being sent is in steady decline (down at a rate of approximately 60 million items a year) and they are responding by removing the Fast Post service as of January 2018.


In our experience over the last year we have found the everyday NZ postal services very unreliable. With standard post taking up to 6 workings days and fast post (the "target" for fast post delivery is supposed to be one business day) sometimes taking about the same time - even for documents going across Auckland, one suburb to another.


Although NZ Post may be seeing a decline in mail being posted, as process servers we are still heavily reliant on this service. Many clients still post us documents for service. If there is a tight timeframe, or the service is urgent i.e. a Temporary Protection Order, then any delay due to post can have a huge impact.


Our recommendation for getting your documents to us…

  1. COURIER your documents to us. Currently NZ Post offer an overnight delivery service across NZ, this excludes rural delivery which takes approx. 3 working days. Please contact us for our physical address for courier deliveries.

  2. EMAIL: If the original document does not need to be served then scan and email it to us.

  3. DOCUMENT UPLIFT: If you are Auckland we can collect the documents directly from your office.

We too will be tightening our process for sending mail. We will start employing the use of NZ Posts overnight courier delivery service for…

  • Sending documents to our national agents.

  • Sending completing affidavits of service.

At Docuserve we are focused on providing a fast, efficient and professional service. To ensure this continues we see these updates to our process as essential.


Click here for our contact details, or email us for our courier address team@docuserve.co.nz.

Disclaimer: Docuserve is not a law firm, and none of our team are lawyers. We do not offer legal advice. If you require any assistance with legal matters you must seek the services of a qualified lawyer. Our website and its contents are based on our anecdotal experiences only.  

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