the docuserve

Process

Fast. Reliable. Efficient.

We understand the importance of investing in technology we can trust, and that our clients can count on...

At Docuserve we use a leading international serve management system to manage all our jobs, ensuring that all key information is saved in one, secure, and easily accessible place.

Designed specifically for process servers and law firms, it has several key features that set it apart from all other systems. In addition to sending an instant email from the field confirming time and date of service, this system records a GPS timestamp that cannot be tampered with, to ensure transparency and accountability for our clients.

our document service... A simple 4 step process...

STEP 1: SEND

SEND: Your documents and instructions to us. We will confirm receipt and dispatch with a service agent.

STEP 2: TRACK

TRACK: The progress of your document service online in real time using our customer portal (optional).

STEP 3: SERVE

SERVE: Receive a LIVE update from the field (where appropriate) once service is completed.

STEP 4: REPORT

REPORT & CLOSE: We will provide a full service report of all activity and affidavit of service (if required).

Secure serve management software

Cutting Edge Technology

  • Receive service updates LIVE from the field in real time - essential for time sensitive documents.
  • A GPS- verified timestamp is taken to ensure accountability of service (where possible).
  • Instructions, respondent details, photos, all stored in one safe, secure place for future reference.
  • Track files, see history notes, view invoices - all in one place.

Working with us saves you time

Our team will record your personal preferences, so next time you require a service of documents - you can trust us to just get on with it.

Work with one company you can trust

We work with an network of experienced service agents throughout Auckland, New Zealand, Australia and have worldwide affiliates to get your documents served, which means we take the hassle out of dealing with multiple process serving companies.  

This means that at Docuserve we can manage all your document service requirements faster, and at a better rate, than if you were dealing with numerous agents yourself.

SERVING DOCUMENTS BY FACEBOOK

Over the last five years we have seen social media applications, such as Facebook, being used more regularly as another option for serving documents, and this has increased even more post Covid19.

Docuserve has a business Facebook and LinkedIn account that we use to serve documents, rather than a staff members personal account. We have served all types of documents, including family proceedings, civil proceedings, and dissolution of marriage proceedings by social media.

Once we have served the document, we draw up an affidavit of service, exhibiting relevant screenshots highlighting the recipient's profile, and the time and date the document was sent.

Professional Affidavits of Service

Court Approved. Save time, let our in-house admin team professionally prepare these documents to meet your legal requirements.

​We will ensure you have an airtight affidavit of service, prepared correctly in a format accepted by the court. ​In addition to affidavits for New Zealand Courts we have experience with various offshore courts.

On time critical matters an urgent swearing service is available.

Serving documents internationally

We have experience serving documents in a number of countries including, but not limited to Australia, United Kingdom, Hong Kong, Fiji, Samoa, Tonga, USA and Canada.

Some countries where English is not the first language are more difficult, as documents may need to be translated.

Pricing varies extensively from country to country. Usually based on the location of service, a rural delivery will be more expensive than in a main city. If the person being served decides to be evasive, or we need to make enquiries to locate their address, this may add extra costs to the account.

The pitfalls of serving documents internationally.

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A Shinkarenko

Barrister

"I thought I would send you a quick follow up to thank you for an excellent service! I will most definitely use your services again in the future. I have received a prompt notification once the service was completed and everything appears to be in order."

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Carolyn

Auckland Furniture Store

"Thank you for your help. You guys were wonderful." 

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S Hiku

Legal Executive

"We have used Docuserve as our process servers for many years and have always found their service to be very professional and efficient.  We are provided regular updates as to how service is proceeding and once it has been completed.  Karl and Kathryn are a great team to deal with."

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M Allan

Barrister

"Thanks for providing such great service Kathryn, I’ll definitely be instructing you in the future."

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L Gallagher 

Private Service, Dissolution of Marriage

"Wow can’t believe how easy and quick this was. Thank you so much Kathryn for all of your help and insanely efficient service we truly appreciate how easy and friendly you were to deal with."

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A Sirimanne

Senior Associate, Solicitor

"Many thanks for being so accommodating with the quick turnaround."

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B Kaino

Private Service, Dissolution of Marriage

"Thank you Docuserve. Appreciate all your help and the great service."

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L Ponniah

Solicitor

"I must say that it was a pleasure dealing with Karl. He was easy to communicate with, he understood and executed the instructions and achieved the desired outcome. Please pass on my compliments."

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M Facoory

Private Service, Dissolution of Marriage

"Hi Docuserve. Thank you very much for your services! I look forward to using your services again."

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P Cobcroft

Barrister

"Thank you for your efficient and professional service!"

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J Delaney

Barrister

"That was a wonderful service, thank you Kathryn."

 

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E Barley

Solicitor

"Thanks for the great service. Many thanks to you and your team, and to Karl for being my legs yesterday afternoon."

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